Because our items are made to order by print-on-demand partners or crafted by independent regional makers, we maintain a defect-only return policy. We cannot accept returns for buyer's remorse, subjective taste, or the wrong size — please check the sizing charts carefully before ordering.

We will gladly refund or replace any item that arrives misprinted, defective, or damaged in transit.

You have 14 days

You must request a Return Authorization (RA) within 14 days of the delivery date. Anything requested outside that window will be rejected.

How to start a return

• Email [email protected] within 14 days of receiving your item.
• Include your original order number in the subject line or body.
• Attach clear photographs of the defective or damaged item, and of the original packaging and shipping materials.
• We will reply with a secure link to create your Return Authorization and further instructions. Please do not ship anything back before you have an RA, and never send it to the manufacturer or print facility.

If your item came from an Artisan Outpost maker, contact that vendor first using the email on their Artisan Outpost profile — they issue the RA for their own goods.

Damaged in transit

If your package arrives crushed, torn or visibly damaged, photograph the unopened package before you open it. We cannot issue an RA for shipping damage without photographic evidence of the original shipping materials — that documentation is required to file a claim with the carrier.

Final sale — not returnable

• Intimate or sanitary goods, health and personal care items, hazardous materials, and flammable liquids or gases.
• Digital products, app subscriptions, downloadable products and gift cards are final sale.
• Clearance and sale items. Only regular-priced items are eligible for defect-related refunds.

We require your receipt or proof of purchase to complete any return or claim.

Refunds and timing

Once your defective or damaged item is received and inspected, we will email you to confirm receipt and to tell you whether the refund is approved. If approved, the refund is processed immediately and credited to your original payment method.

Late or missing refunds? Rural internet is fast, but the banking system is slow. Check your bank account, then your card company (a refund often takes several days to post), then your bank's processing times. If it still hasn't landed, email [email protected].