Refund and Returns Policy

Overview

At RedFeatherLakes.us, we are proud to support independent mountain artisans and provide curated, high-quality regional gear. Because our marketplace operates with independent vendors and utilizes print-on-demand fulfillment for custom items, we maintain a strict, defect-only return policy.

Please review the specific policies below depending on which section of our site you purchased from.

Part 1: The Artisan Outpost (Independent Makers Market)

The Artisan Outpost features goods crafted and fulfilled by independent regional vendors. While all transactions are securely processed through our central checkout, the fulfillment and initial customer service for these items are handled directly by the individual makers.

Return Conditions:

  • Defect-Only Returns: Returns are only accepted if the item arrives defective or damaged in transit. We do not accept returns or exchanges for buyer’s remorse, subjective taste, or wrong sizes.
  • 14-Day Window: You have 14 days from the date the item is delivered to request a return.

How to Initiate an Artisan Return:

  1. Contact the Vendor: You must first contact the specific vendor who crafted your item using the contact email provided on their Artisan Outpost profile.
  2. Request a Return Authorization (RA): The vendor will review your request. Do not ship an item back without an official RA, or the return will not be processed.
  3. Provide Documentation: If the item arrived damaged, you must immediately provide the vendor with clear photos of both the damaged item and the original shipping packaging so a claim can be filed with the carrier.

Part 2: The Curated Collection (RedFeatherLakes.us Shop)

Items purchased from The Curated Collection are custom-made to order utilizing print-on-demand partners, alongside select inventory held directly by us.

Return Conditions:

  • Defect-Only Returns: Because print-on-demand items are created specifically for you at the time of order, we cannot accept returns or offer refunds for “buyer’s remorse” or incorrect size selections. Please check sizing charts carefully before ordering.
  • Defective or Damaged Goods: We will gladly issue a refund or replacement for any item that is misprinted, defective, or damaged in transit.
  • 14-Day Window: You must request a Return Authorization (RA) within 14 days of the delivery date.

How to Initiate a Curated Collection Return:

  1. Email us at orders@redfeatherlakes.us within 14 days of receiving your item.
  2. You must include your original order number in the subject line or body of the email.
  3. You must attach clear photographs of the defective/damaged item, as well as photos of the original packaging/shipment materials.
  4. Upon review, we will reply with a secure link for you to officially create your Return Authorization (RA) and receive further instructions.

General Damage & Carrier Claim Protocol

For items damaged during transit—whether from The Artisan Outpost or The Curated Collection—time and documentation are critical.

If your package arrives visibly crushed, torn, or damaged, please take photographs of the unopened package before inspecting the item inside. We cannot issue an RA for shipping damage without photographic evidence of the original shipping materials. This documentation is legally required for us or our vendors to place a damage claim with the shipping carrier.

If you have any questions regarding this policy before making a purchase, please contact us at orders@redfeatherlakes.us.

Non-Returnable & Final Sale Items

To protect the health and safety of our community and vendors, certain items simply cannot be returned under any circumstances.

  • Strictly Non-Returnable: Intimate or sanitary goods, health and personal care items, hazardous materials, and flammable liquids or gases.
  • Digital & Financial: Gift cards and downloadable software products are final sale.
  • Sale Items: Only regular-priced items are eligible for defect-related refunds. Clearance and sale items are final.

Note: To complete any return or claim, we require your receipt or proof of purchase. Do not send your purchase back to the original manufacturer or print-on-demand facility.

Refund Processing & Timelines

Once your defective or damaged item is received and inspected by us or the Artisan vendor, we will send you an email confirming receipt. We will also notify you of the final approval or rejection of your refund.

If approved, your refund will be processed immediately, and a credit will automatically be applied to your original method of payment.

Late or Missing Refunds: Rural internet is fast, but the banking system is slow. If you haven’t received an approved refund yet:

  1. Double-check your bank account.
  2. Contact your credit card company (it often takes several days before a refund officially posts to your statement).
  3. Contact your bank to check on their processing times.
  4. If you have done all of this and the money still hasn’t landed, reach out to us at orders@redfeatherlakes.us.

Partial Refunds (Exceptions)

Because our policy strictly covers defective items only, partial refunds are exceptionally rare. However, if a specific exception is authorized, or if an item is returned missing parts or not in its original condition (for reasons not due to our error), only a partial refund will be granted at our sole discretion. Any item returned outside of the strict 14-day window will be rejected.

Exchanges

We keep it simple: we only replace items if they are defective or damaged in transit. If you need to exchange a busted item for an exact replacement, follow the RA authorization steps above.

Gifts

  • Shipped Direct: If the item was marked as a gift when purchased and shipped directly to you, you will receive a digital gift credit for the value of your return once the defective item is received.
  • Shipped to Giver: If the item wasn’t marked as a gift, or the gift-giver had the order shipped to themselves, we are required to send the refund directly to the original purchaser (which means they will find out about the return).

Return Shipping Logistics

Because we strictly limit our returns to defective or damaged goods, we stand by the quality of what we ship. If your RA is approved and requires the physical item to be sent back, we will cover the cost of return shipping. * Pre-Paid Labels: When your Return Authorization (RA) is approved, we (or the Artisan vendor) will provide you with a pre-paid shipping label and clear instructions on how to send the busted item back.

  • Transit Times: Depending on where you live and current mountain road conditions, the time it takes for an exchanged product to reach you will vary.
  • Original Shipping: Please note that while we cover the return freight to make things right, the original shipping costs from your initial purchase are non-refundable.
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